Enhancing Airline Passenger Protections

Docket ID: DOT-OST-2007-0022
Agency: Department of Transportation (DOT)
This rulemaking would propose to enhance airline passenger protections in the following ways: (1) Require carriers to adopt contingency plans for lengthy tarmac delays and to incorporate these plans in their contracts of carriage, (2) require carriers to respond to consumer problems, (3) declare the operation of flights that remain chronically delayed to be an unfair and deceptive practice and an unfair method of competition, (4) require carriers to publish delay data on their websites, and (5) require carriers to adopt customer service plans, incorporate these in their contracts of carriage and audit their adherence to their plans.
RIN: 2105-AD72
Impacts and Effects: None
CFR Citation: 14 CFR 234,14 CFR 399
Priority: Other Significant
UA and Regulatory Plan Information open glossary dialog  
Publication Period: Spring 2010
Agenda Stage of Rulemaking: Completed Action
Major Rule: No
Legal Authorities: 49 USC 329
Legal Deadlines: None
Government Levels Affected: No
Federalism Implications: No
Unfunded Mandates: No
Requires Regulatory Flexibility Analysis: No
Small Entities Affected: No
International Impacts: No
Energy Effects: No
Included in Regulatory Plan: No
ActionDateFR Citation
ANPRM11/20/200772 FR 65233
ANPRM Comment Period End01/22/2008
Clarification Concerning ANPRM03/05/200873 FR 11843
NPRM12/08/200873 FR 74586
NPRM Comment Period End02/06/2009
NPRM Comment Period Extended02/06/200974 FR 6249
NPRM: Extended Comment Period End03/09/2009
Final Rule12/30/200974 FR 68983
Final Rule Effective date04/29/2010
Docket Details open glossary dialog  
Related RINs: None
Related Dockets: None
Action Office: C-70
Type: Rulemaking
Docket Close Date: January 01 2099, at 04:43 PM Eastern Standard Time
Subtype: Aviation Economic Rules

Primary Documents

View All  (52)
Comment Now!
Due Jul 06, 2010 11:59 PM ET
Posted: 06/21/2010
ID: DOT-OST-2007-0022-0532
Comment Now!
Due Apr 09, 2010 11:59 PM ET
Posted: 03/30/2010
ID: DOT-OST-2007-0022-0285
Comment Now!
Due Mar 09, 2009 11:59 PM ET
Posted: 02/06/2009
ID: DOT-OST-2007-0022-0230
Comment Now!
Due Feb 06, 2009 11:59 PM ET
Posted: 12/08/2008
ID: DOT-OST-2007-0022-0220
Comment Now!
Due Jan 22, 2008 11:59 PM ET
Posted: 11/20/2007
ID: DOT-OST-2007-0022-0005

Supporting Documents

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Comments Not Accepted
Supporting & Related Material
Posted: 02/19/2010
ID: DOT-OST-2007-0022-0269
Comments Not Accepted
Supporting & Related Material
Posted: 01/15/2010
ID: DOT-OST-2007-0022-0265


View All  (483)

Comments Received*
Regulatory Timeline
Pre Rule
Current Stage
Proposed Rule
Current Stage
Final Rule
Current Stage
Current Stage
Agency Contact
Blane A. Workie
202 366-9342
202 755-7687 (TDD)
202 366-7152 (Fax)
1200 New Jersey Avenue, SE
Washington, DC 20590
*This count refers to the total comment/submissions received on this docket, as of 11:59 PM yesterday. Note: Agencies review all submissions, however some agencies may choose to redact, or withhold, certain submissions (or portions thereof) such as those containing private or proprietary information, inappropriate language, or duplicate/near duplicate examples of a mass-mail campaign. This can result in discrepancies between this count and those displayed when conducting searches on the Public Submission document type. For specific information about an agency’s public submission policy, refer to its website or the Federal Register document.